Question 1

Do you sell used boats?

Accepted Answer

Yes, we periodically have used boats for sake.

Question 2

Does color add weight to a boat?

Accepted Answer

Yes, the more colors you use, the heavier your boat will turn out. Also note that brighter colors are lighter. Using just one color will help keep a boat's weight down.

Question 3

Does my boat come with a cover?

Accepted Answer

Surfski: Only AIR & SCS layup boats include a boat cover in the price. We offer a discount on boat covers for WWR layups, when ordered with your new surfski order.

Kayak / Canoe: FC, SCS & E layup includes a cover, all other constructions it can be added on (we offer a discount on covers ordered with boats).

Rowing: Yes

Question 4

How do I get in contact with Nelo USA?

Accepted Answer

We are available via email on Hello@NeloUS.com or via our contact page on our website. Please note we are available Mon - Fri 9am - 4pm PST (Spring / Summer) and Mon - Thurs 9am - 4pm PST (Fall / Winter). Please allow 24-48 hours for a reply.

Question 5

What does my new surfski come with?

Accepted Answer

Our stock surfski’s come with a full carbon footrest and adjustable neoprene pull strap. The surfski will have side handles on both sides of the cockpit, a carbon wave deflector and a surf rudder.

If you would like to add a cover to your order, we have those available in a brightly colored stretchy sock style, that has a padded nose for your surfski's protection. If you would like a different footstrap (hard bar) we can install that for you prior to shipping / collection.

On a pre-order surfski you can order your surfski to your specifications and color design choice. You can also request to add , as well as add front and back handles.

Question 6

Where are you based?

Accepted Answer

Our warehouse is in the beautiful Columbia River Gorge, WA, about an hour inland of Portland, OR and the home of the famous Gorge Downwind Champs! We are available Monday to Saturday, by appointment only. Please reach out to us on hello@nelous.com or (503)272-1356.

Question 7

Which size surfski is best for me?

Accepted Answer

Nelo has 3 sizes - ML (paddler weight up to 75kg / 165lbs), L (75-90kg / 165-200lbs) and XXL (over 90kg / 200lbs).

Question 8

Can I try a surfski?

Accepted Answer

If you would like to try a Nelo surfski, we run demo's on Wednesday's and Saturday's in the Gorge at our HQ. These are by appointment only - please fill out an interest form HERE and a member of our team will get back to you.

Question 9

What can I expect in the custom order process?

Accepted Answer

The first step is to fill out an order form From there a member of our team will reach out to set up your invoice. We use QuickBooks software, please be on the lookout for your invoice. We require a 50% deposit up front, and the final payment is due when the boat leaves our factory in Portugal.

Once your deposit is paid, and we have your design, we will place your order on our next available shipment.

Once the shipment has arrived, local pickup is free from our warehouses. We require local pick-up within one week of the container arrival. If you need extra time to come and pick up your boat, we can arrange storage at our facility - please reach out for pricing. If you need shipping, we will work with you to find a shipper. The shippers we work with tend to have very large trailers, making house deliveries problematic. They can meet at a central pick up point near a major highway. You will more than likely need to be able to car-top your boat from the pick-up point.

Question 10

Do you ship?

Accepted Answer

We work with shippers that can carry fragile, composite racing craft, and can deliver to central drop-off points. Due to the size of the trailers our shippers use, house drop-offs are not possible. You will need to meet the shipper at a central pick-up point near the highway, and will therefore need to be able to car-top your new boat. In some instances, we can work around this, but it's on a case-by-case basis.