How can we help?

Have a question? No problem. Enter a search term or browse our Help Categories below.

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Can I pick up my boat locally?

Yes, our warehouse is in Carson, WA, and pick-up is available by appointment.

Which size surfski is best for me?

Nelo has 3 volume sizes which correspond to your body weight. Please read on to find out more.

test a boat
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Does my boat come with a cover?

Certain construction / layups include a cover, however you can always add on a cover to purchase...read more

accessories boat order
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Do you sell used boats?

Yes, periodically we sell used boats.

boat order
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Can I get a custom design on my new boat?

You have a few options – for WWR and F construction boats, you can use the Nelo Design Tool. For SCS boats, you can use the Nelo Design Tool, Purchase a custom design or work with a designer from PaddleSports Design.

design
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What can I expect in the custom order process?

We will work with you to get your custom designed Nelo ordered.

boat order
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How should I transport my boat?

The safest way to car-top your boat is in slings, this allows the least amount of pressure to be placed on the boat. If you do not own slings, make sure you have good quality foam on your roof racks, never tie on too tightly, and the wider your roof racks apart on your roof, the better.

boat care
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Does my boat come with a warranty?

Yes! Your new Nelo has a 2 year factory warranty. See our warranty page for more info.

boat care
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Can I Buy Extra's And Accessories For My Boat?

Yes, we keep all spare parts, as well as other paddling accessories in stock. We also offer free shipping on all shop orders.

Do you keep stock of boats?

Yes, for our most popular surfski, kayak and canoe models.

stock
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Lessons & Instruction

Want to improve your paddling technique or learn to paddle downwind?

See Coaching

New Stock

We have lots of amazing new surfskis, kayaks and canoes. See our website for what is available now.

See Stock