Q: How Do I Place An Order?

For custom orders, please fill out an order form . For an inventory order, please fill out an inventory order form, which you will find by clicking on the inventory boat on our stock page here .

Question 1

Does color add weight to a boat?

Accepted Answer

Yes, the more colors you use, the heavier your boat will turn out. Also note that brighter colors are lighter. Using just one color will help keep a boat's weight down.

Question 2

Can I Buy Extra's And Accessories For My Boat?

Accepted Answer

Yes, we keep all Nelo spare parts, as well as other paddling accessories in stock. We also offer free shipping on all shop orders. Please see our online shop HERE.

Question 3

Can I try a surfski?

Accepted Answer

If you would like to try a Nelo surfski, we run demo's on Wednesday's and Saturday's in the Gorge at our HQ. These are by appointment only - please fill out an interest form HERE and a member of our team will get back to you.

Question 4

What does my new surfski come with?

Accepted Answer

Our stock surfski’s come with a full carbon footrest and adjustable neoprene pull strap. The surfski will have side handles on both sides of the cockpit, a carbon wave deflector and a surf rudder.

If you would like to add a cover to your order, we have those available in a brightly colored stretchy sock style, that has a padded nose for your surfski's protection. If you would like a different footstrap (hard bar) we can install that for you prior to shipping / collection.

On a pre-order surfski you can order your surfski to your specifications and color design choice. You can also request to add , as well as add front and back handles.

Question 5

Can I pick up my boat locally?

Accepted Answer

Sure, contact us to arrange a time to pick up your new boat. Our warehouse is in Carson, WA. We do have cost saving local delivery options too.

Question 6

What can I expect in the custom order process?

Accepted Answer

The first step is to fill out an order form From there a member of our team will reach out to set up your invoice. We use QuickBooks software, please be on the lookout for your invoice. We require a 50% deposit up front, and the final payment is due when the boat leaves our factory in Portugal.

Once your deposit is paid, and we have your design, we will place your order on our next available shipment.

Once the shipment has arrived, local pickup is free from our warehouses. We require local pick-up within one week of the container arrival. If you need extra time to come and pick up your boat, we can arrange storage at our facility - please reach out for pricing. If you need shipping, we will work with you to find a shipper. The shippers we work with tend to have very large trailers, making house deliveries problematic. They can meet at a central pick up point near a major highway. You will more than likely need to be able to car-top your boat from the pick-up point.

Question 7

What does my new kayak come with?

Accepted Answer

Our stock kayak’s come with a full carbon footrest and adjustable neoprene pull strap. This can be changed to a different pull bar if needed, or a double neoprene strap. The kayak has a standard carbon seat, unless otherwise mentioned. Again, we can switch this out for a different seat type.

Boat covers can be purchased to be shipped with your kayak (and any other accessories - spray skirt, paddle etc.)

Question 8

Which size surfski is best for me?

Accepted Answer

Nelo has 3 sizes - ML (paddler weight up to 75kg / 165lbs), L (75-90kg / 165-200lbs) and XXL (over 90kg / 200lbs).

Question 9

How Do I Place An Order?

Accepted Answer

For custom orders, please fill out an order form. For an inventory order, please fill out an inventory order form, which you will find by clicking on the inventory boat on our stock page here.

Question 10

How do I get in contact with Nelo USA?

Accepted Answer

We are available via email on Hello@NeloUS.com or via our contact page on our website. Please note we are available Mon - Fri 9am - 4pm PST (Spring / Summer) and Mon - Thurs 9am - 4pm PST (Fall / Winter). Please allow 24-48 hours for a reply.

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