Do you ship?
Yes! We receive regular shipments throughout the year, and can distribute throughout the US and Hawaii.
Can I pick up my boat locally?
Yes, our warehouse is in Carson, WA, and pick-up is available by appointment.
Can I Buy Extra's And Accessories For My Boat?
Yes, we keep all spare parts, as well as other paddling accessories in stock. We also offer free shipping on all shop orders.
How Do I Place An Order?
For custom orders, please fill out an order form. For an inventory order, please fill out an inventory order form.
What does my new kayak come with?
Our stock kayak’s come with a full carbon footrest and adjustable neoprene pull strap.
I want a simple design on my new boat - is that possible?
Great, you can either use the Nelo Design tool, (www.nelo.eu) or just give us your color choice (let us know the RAL code).
Can I get a custom design on my new boat?
You have a few options – for WWR and F construction boats, you can use the Nelo Design Tool. For SCS boats, you can use the Nelo Design Tool, Purchase a custom design or work with a designer from PaddleSports Design.
Does my boat come with a warranty?
Yes! Your new Nelo has a 2 year factory warranty. See our warranty page for more info.
Can I store my boat in it's cover?
Yes, please ensure the boat is dry when stored in the cover. Leaving a boat in a wet cover, and leaving it in the sun, can cause osmotic blistering, which is not covered by the factory warranty.
Can I store my boat in the sun?
We recommend always storing your boat in a cool, shady area. If you have to store it in the sun, we do sell UV covers, that will protect it from the sun’s damage.
Lessons & Instruction
Want to improve your paddling technique or learn to paddle downwind?