We work with shippers that can carry fragile, composite racing craft, and can deliver to central drop-off points. Due to the size of the trailers our shippers use, house drop-offs are not possible. You will need to meet the shipper at a central pick-up point near the highway, and will therefore need to be able to car-top your new boat. In some instances, we can work around this, but it's on a case-by-case basis.

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Q: Can I Buy Extra's And Accessories For My Boat?

Yes, we keep all Nelo spare parts, as well as other paddling accessories in stock. We also offer free shipping on all shop orders. Please see our online shop HERE .

Q: What can I expect in the custom order process?

The first step is to fill out an order form From there a member of our team will reach out to set up your invoice. We use QuickBooks software, please be on the lookout for your invoice. We require a 50% deposit up front, and the final payment is due when the boat leaves our factory in Portugal. Once your deposit is paid, and we have your design, we will place your order on our next available shipment. Once the shipment has arrived, local pickup is free from our warehouses. We require local pick-up within one week of the container arrival. If you need extra time to come and pick up your boat, we can arrange storage at our facility - please reach out for pricing. If you need shipping, we will work with you to find a shipper. The shippers we work with tend to have very large trailers, making house deliveries problematic. They can meet at a central pick up point near a major highway. You will more than likely need to be able to car-top your boat from the pick-up point.

Q: Do you keep stock of boats?

Please see our stock page on our webiste for what we currently have avaialble - you can filter for the boat model size and construction to narrow down your search of our inventory.

Q: Do you sell used boats?

Yes, we periodically have used boats for sake.

Can I Buy Extra's And Accessories For My Boat?

Yes, we keep all spare parts, as well as other paddling accessories in stock. We also offer free shipping on all shop orders.

accessories boat order

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What can I expect in the custom order process?

We will work with you to get your custom designed Nelo ordered.

boat order

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Do you keep stock of boats?

Yes, for our most popular surfski, kayak and canoe models.

stock

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Does my boat come with a warranty?

Yes! Your new Nelo has a 2 year factory warranty. See our warranty page for more info.

boat care

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Do you ship?

Yes! We receive regular shipments throughout the year, and can distribute throughout the US and Hawaii.

boat order shipping

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How should I transport my boat?

The safest way to car-top your boat is in slings, this allows the least amount of pressure to be placed on the boat. If you do not own slings, make sure you have good quality foam on your roof racks, never tie on too tightly, and the wider your roof racks apart on your roof, the better.

boat care

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Can I store my boat in it's cover?

Yes, please ensure the boat is dry when stored in the cover. Leaving a boat in a wet cover, and leaving it in the sun, can cause osmotic blistering, which is not covered by the factory warranty.

boat care

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How do I get in contact with Nelo USA?

We are available via email on hello@nelous.com or via our contact page on our website.

contact

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Do you sell used boats?

Yes, periodically we sell used boats.

boat order

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How should I care for my boat?

Always rinse your boat with fresh water after use, especially in salt water, and wipe down with a chamois. Make sure to rinse the metal parts.

boat care

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