How do I get in contact with Nelo USA?
We are available via email on [email protected] or via our contact page on our website.
Where are you based?
Nelo USA HQ is in the Gorge, WA.
Does my boat come with a cover?
Certain construction / layups include a cover, however you can always add on a cover to purchase...read more
What does my new surfski come with?
Our stock surfski’s come with a full carbon footrest and adjustable neoprene pull strap. Side handles on both sides of the cockpit, a carbon surf rudder and a carbon wave deflector. Read on for further details.
Which size surfski is best for me?
Nelo has 3 volume sizes which correspond to your body weight. Please read on to find out more.
Does my boat come with a warranty?
Yes! Your new Nelo has a 2 year factory warranty. See our warranty page for more info.
How should I transport my boat?
The safest way to car-top your boat is in slings, this allows the least amount of pressure to be placed on the boat. If you do not own slings, make sure you have good quality foam on your roof racks, never tie on too tightly, and the wider your roof racks apart on your roof, the better.
How should I care for my boat?
Always rinse your boat with fresh water after use, especially in salt water, and wipe down with a chamois. Make sure to rinse the metal parts.
Can I store my boat in the sun?
We recommend always storing your boat in a cool, shady area. If you have to store it in the sun, we do sell UV covers, that will protect it from the sun’s damage.
Can I store my boat in it's cover?
Yes, please ensure the boat is dry when stored in the cover. Leaving a boat in a wet cover, and leaving it in the sun, can cause osmotic blistering, which is not covered by the factory warranty.
Lessons & Instruction
Want to improve your paddling technique or learn to paddle downwind?