Q: How Do I Place An Order?

For custom orders, please fill out an order form . For an inventory order, please fill out an inventory order form, which you will find by clicking on the inventory boat on our stock page here .

Question 1

Does my boat come with a cover?

Accepted Answer

Surfski: Only AIR & SCS layup boats include a boat cover in the price. We offer a discount on boat covers for WWR layups, when ordered with your new surfski order.

Kayak / Canoe: FC, SCS & E layup includes a cover, all other constructions it can be added on (we offer a discount on covers ordered with boats).

Rowing: Yes

Question 2

What does my new kayak come with?

Accepted Answer

Our stock kayak’s come with a full carbon footrest and adjustable neoprene pull strap. This can be changed to a different pull bar if needed, or a double neoprene strap. The kayak has a standard carbon seat, unless otherwise mentioned. Again, we can switch this out for a different seat type.

Boat covers can be purchased to be shipped with your kayak (and any other accessories - spray skirt, paddle etc.)

Question 3

Which size surfski is best for me?

Accepted Answer

Nelo has 3 sizes - ML (paddler weight up to 75kg / 165lbs), L (75-90kg / 165-200lbs) and XXL (over 90kg / 200lbs).

Question 4

Can I try a surfski?

Accepted Answer

If you would like to try a Nelo surfski, we run demo's on Wednesday's and Saturday's in the Gorge at our HQ. These are by appointment only - please fill out an interest form HERE and a member of our team will get back to you.

Question 5

Does a custom designed boat require special care?

Accepted Answer

Yes! Boats with complex designs are coated with varnish, not gel coat and have special care requirements:

Don’t apply solvents
Avoid contact with abrasives
Be careful when handling your boat
Use a cover when possible
Do not tie it down too tight

Question 6

Does color add weight to a boat?

Accepted Answer

Yes, the more colors you use, the heavier your boat will turn out. Also note that brighter colors are lighter. Using just one color will help keep a boat's weight down.

Question 7

How Do I Place An Order?

Accepted Answer

For custom orders, please fill out an order form. For an inventory order, please fill out an inventory order form, which you will find by clicking on the inventory boat on our stock page here.

Question 8

I want a simple design on my new boat - is that possible?

Accepted Answer

Great, you can either use the Nelo Design tool or just give us your color choice (let us know the RAL code).

Question 9

What does my new surfski come with?

Accepted Answer

Our stock surfski’s come with a full carbon footrest and adjustable neoprene pull strap. The surfski will have side handles on both sides of the cockpit, a carbon wave deflector and a surf rudder.

If you would like to add a cover to your order, we have those available in a brightly colored stretchy sock style, that has a padded nose for your surfski's protection. If you would like a different footstrap (hard bar) we can install that for you prior to shipping / collection.

On a pre-order surfski you can order your surfski to your specifications and color design choice. You can also request to add , as well as add front and back handles.

Question 10

Can I pick up my boat locally?

Accepted Answer

Sure, contact us to arrange a time to pick up your new boat. Our warehouse is in Carson, WA. We do have cost saving local delivery options too.

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