Question 1

Which size surfski is best for me?

Accepted Answer

Nelo has 3 sizes - ML (paddler weight up to 75kg / 165lbs), L (75-90kg / 165-200lbs) and XXL (over 90kg / 200lbs).

Question 2

What does my new surfski come with?

Accepted Answer

Our stock surfski’s come with a full carbon footrest and adjustable neoprene pull strap. The surfski will have side handles on both sides of the cockpit, a carbon wave deflector and a surf rudder.

If you would like to add a cover to your order, we have those available in a brightly colored stretchy sock style, that has a padded nose for your surfski's protection. If you would like a different footstrap (hard bar) we can install that for you prior to shipping / collection.

On a pre-order surfski you can order your surfski to your specifications and color design choice. You can also request to add , as well as add front and back handles.

Question 3

Can I try a surfski?

Accepted Answer

If you would like to try a Nelo surfski, we run demo's on Wednesday's and Saturday's in the Gorge at our HQ. These are by appointment only - please fill out an interest form HERE and a member of our team will get back to you.

We also have Nelo Hosts all over the country, search the map below for one near you. You can reach out to the directly to try a boat, or ask a question about their boat.

Question 4

Can I pick up my boat locally?

Accepted Answer

Sure, contact us to arrange a time to pick up your new boat. Our warehouse is in Carson, WA. We do have cost saving local delivery options too.

Question 5

Do you sell used boats?

Accepted Answer

Yes, we periodically have used boats for sake.

Question 6

What can I expect in the custom order process?

Accepted Answer

The first step is to fill out an order form From there a member of our team will reach out to set up your invoice. We use QuickBooks software, please be on the lookout for your invoice. We require a 50% deposit up front, and the final payment is due when the boat leaves our factory in Portugal.

Once your deposit is paid, and we have your design, we will place your order on our next available shipment.

Once the shipment has arrived, local pickup is free from our warehouses. We require local pick-up within one week of the container arrival. If you need extra time to come and pick up your boat, we can arrange storage at our facility - please reach out for pricing. If you need shipping, we will work with you to find a shipper. The shippers we work with tend to have very large trailers, making house deliveries problematic. They can meet at a central pick up point near a major highway. You will more than likely need to be able to car-top your boat from the pick-up point.

Question 7

Does a custom designed boat require special care?

Accepted Answer

Yes! Boats with complex designs are coated with varnish, not gel coat and have special care requirements:

Don’t apply solvents
Avoid contact with abrasives
Be careful when handling your boat
Use a cover when possible
Do not tie it down too tight

Question 8

Can I Buy Extra's And Accessories For My Boat?

Accepted Answer

Yes, we keep all Nelo spare parts, as well as other paddling accessories in stock. We also offer free shipping on all shop orders. Please see our online shop HERE.

Question 9

Can I store my boat in the sun?

Accepted Answer

We recommend always storing your boat in a cool, shady area. If you have to store it in the sun, we do sell UV covers, that will protect it from the sun’s damage.

Question 10

I want a simple design on my new boat - is that possible?

Accepted Answer

Great, you can either use the Nelo Design tool or just give us your color choice (let us know the RAL code).

How can we help?

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